Example Of A Customer Service CV/ Resume

Jobs have evolved, HR has evolved and the world generally is evolving. Change is something that is constant and we must all endeavor to ensure that we are up-to-date with trends in other for us to thrive in our job search or career aspirations.

CV/ Resume contents have moved from story telling to ''contents''. By ''contents'' I meant substance.
Figures and results of who you are, what you have achieved and what you are able to do.
Meetings and general office discussions are now dependent on data and figures rather than words.

Having this perspective would help you generally so when next you are applying for a customer service role, let it look like something below:


                                MICHAEL BOLARINWA
        Plot 2, Maryland Crescent, Maryland | +23480679650**   michael@somedomain.com | Social Media URL

Call Center Pro with Inbound & Outbound Experience
Sales | Customer Service | Social Media

Customer-centric (English-Spanish), call center representative with a history of top-ranked production in inbound and outbound call centers.

    Call Center Operations
    Inbound & Outbound Call Handling
    Internet Research
    Complaint Handling & Issue Resolution
    Telephone Sales & Customer Support
    Customer Service Excellence
    Order Processing
    Data Entry and Database Administration
                                 Professional Experience
ABC company | Lagos, Nigeria
Call Center Representative 2014 to 2017

Award: Top performer and revenue-generator. Consistently ranked best in company-wide issue resolution.

Client Services: Negotiate with clients to resolve account delinquencies, earning client trust while maintaining company loyalty and continually achieved 90%+ quality assurance

Team Development: Mentored associates and new intakes on a one-on-one basis to review KPIs and account results.

Process Improvement: Created a simplified checklist for monitoring daily and weekly collections that helped increase team production results by up to 15%. Also developed a simple weekly reports to help teams recap weekly progress and bottlenecks.

University Degree (2:2), XYZ University | Sapele, Lagos.
CRM; Salesforce.com; Zendesk; MS Office; chat/ IM systems.

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